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Quick Reference Guide 17

Appendix C

Warranty

Datalogic warrants to Customer that this product will be free from defects in materials and workmanship for a period of

1 year from product shipment.

Datalogic ADC Limited Factory Warranty

Warranty Coverage

Datalogic ADC (“Datalogic”) hardware products are warranted against defects in material and workmanship under

normal and proper use. The liability of Datalogic under this warranty is limited to furnishing the labor and parts neces-

sary to remedy any defect covered by this warranty and restore the product to its normal operating condition. Repair

or replacement of product during the warranty does not extend the original warranty term. Products are sold on the

basis of specifications applicable at the time of manufacture and Datalogic has no obligation to modify or update prod-

ucts once sold.

If Datalogic determines that a product has defects in material or workmanship, Datalogic shall, at its sole option repair

or replace the product without additional charge for parts and labor, or credit or refund the defective products duly

returned to Datalogic. To perform repairs, Datalogic may use new or reconditioned parts, components, subassemblies

or products that have been tested as meeting applicable specifications for equivalent new material and products. Cus-

tomer will allow Datalogic to scrap all parts removed from the repaired product. The warranty period shall extend from

the date of shipment from Datalogic for the duration published by Datalogic for the product at the time of purchase

(Warranty period). Datalogic warrants repaired hardware devices against defects in workmanship and materials on the

repaired assembly for a 90 day period starting from the date of shipment of the repaired product from Datalogic or until

the expiration of the original warranty period, whichever is longer. Datalogic does not guarantee, and it is not respon-

sible for, the maintenance of, damage to, or loss of configurations, data, and applications on the repaired units and at

its sole discretion can return the units in the “factory default” configuration or with any software or firmware update

available at the time of the repair (other than the firmware or software installed during the manufacture of the product).

Customer accepts responsibility to maintain a back up copy of its software and data.

Warranty Claims Process

In order to obtain service under the Factory Warranty, Customer must notify Datalogic of the claimed defect before the

expiration of the applicable Warranty period and obtain from Datalogic a return authorization number (RMA) for return

of the product to a designated Datalogic service center. If Datalogic determines Customer’s claim is valid, Datalogic

will repair or replace product without additional charge for parts and labor. Customer shall be responsible for packag-

ing and shipping the product to the designated Datalogic service center, with shipping charges prepaid. Datalogic shall

pay for the return of the product to Customer if the shipment is to a location within the country in which the Datalogic

service center is located. Customer shall be responsible for paying all shipping charges, duties, taxes, and any other

charges for products returned to any other locations. Failure to follow the applicable RMA policy, may result in a pro-

cessing fee. Customer shall be responsible for return shipment expenses for products which Datalogic, at its sole dis-

cretion, determines are not defective or eligible for warranty repair.

Warranty Exclusions

The Datalogic Factory Warranty shall not apply to:

(i) any product which has been damaged, modified, altered, repaired or upgraded by other than Datalogic ser-

vice personnel or its authorized representatives;

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